1. Introduction

At Payeasytrip, we respect your privacy and provide you with the ability to delete your account and personal data in accordance with applicable laws and regulations.

This policy outlines how users can request account deletion and what happens to their data afterward.

2. How to Request Account Deletion

You can request deletion of your Payeasytrip account through any of the following methods:

• Via Account Settings:
  Log in → Go to Profile Settings → Select Delete Account
• Via Email:
  Send a request to: support@payeasytrip.com
  Subject line: Account Deletion Request
• Customer Support:
  Contact our support team via chat or helpline

3. Identity Verification

To protect your account, we may require you to verify your identity before processing the deletion request. This may include:

• Registered email verification
• OTP confirmation
• Additional documentation (if necessary)

4. Processing Timeline

• Account deletion requests are processed within 7–15 business days
• You will receive confirmation once your account has been successfully deleted

5. What Data Will Be Deleted

Upon successful deletion:

• Personal information (name, email, phone number)
• Login credentials
• Saved traveler profiles
• Payment preferences (excluding legally required records)

6. Data That May Be Retained

Certain information may be retained even after account deletion for:

• Legal and regulatory compliance (e.g., tax, fraud prevention)
• Transaction records (flight/hotel bookings)
• Dispute resolution and audits

Such data will be securely stored and used only for required purposes.

7. Impact of Account Deletion

Once your account is deleted:

• You will lose access to:
  • Booking history
  • Invoices and tickets
  • Loyalty points, offers, or credits
• Active bookings will NOT be automatically cancelled
  You must cancel them separately (subject to airline/hotel policies)

8. Refunds and Pending Transactions

• Any eligible refunds will be processed as per the airline/hotel policy
• Deleting your account does not affect refund timelines

9. Irreversibility

Account deletion is permanent and irreversible.
You will need to create a new account to use Payeasytrip services again.

10. Third-Party Data Sharing

We may retain or share limited data with:

• Airlines and hotel partners (for completed bookings)
• Payment gateways (for transaction records)
• Legal authorities (if required)

11. Children’s Data

Accounts created for minors (if applicable) will be deleted upon verified request from a parent or guardian.

12. Updates to This Policy

We may update this policy from time to time. Changes will be posted on our website with an updated effective date.