Welcome to Payeasytrip (“we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile platform, and services related to flight bookings, hotel reservations, and other travel services.
By accessing or using our services, you agree to the terms of this Privacy Policy.
We may collect the following types of information:
Full name
Email address
Phone number
Date of birth
Passport details (for international travel, where required)
Billing address
Payment details
Travel preferences and special requests
IP address
Device type and browser information
Location data
Website usage data
Cookies and tracking technologies
Payeasytrip uses your information to:
Process and manage flight and hotel bookings
Send booking confirmations and travel updates
Provide customer support
Facilitate payments and prevent fraud
Improve our website and services
Personalize your travel experience
Send promotional offers and marketing communications (with your consent)
Comply with legal and regulatory requirements
We may share your information with:
Airlines, hotels, and travel service providers to complete your bookings
Payment gateways and financial institutions for transaction processing
IT service providers and technology partners
Government authorities or regulators when required by law
We do not sell or rent your personal information to third parties for marketing purposes.
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, or disclosure.
While we strive to protect your information, no online platform can guarantee absolute security.
Payeasytrip uses cookies and similar tracking technologies to:
Enhance user experience
Analyze website traffic
Improve functionality and performance
You may disable cookies through your browser settings; however, some features of our website may not function properly.
We retain personal information only for as long as necessary to fulfill booking purposes, comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on applicable laws, you may have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Request details of how your data is processed
To exercise these rights, please contact us using the details below.
Our website may contain links to third-party websites. Payeasytrip is not responsible for the privacy practices or content of such external sites.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
Cancellation & Amendment Policy
1. All cancellation requests must be made through the PAYEASYTRIP website, registered email, or customer support helpline.
2. Cancellation charges will depend on:
o Airline / hotel rules
o Time of cancellation
o Fare type and booking category
3. Convenience fees, payment gateway charges, and service charges are non-refundable unless specifically stated.
4. For flight bookings:
o Cancellation made within 24 hours of booking may attract lower charges subject to airline policy.
o Refundable tickets will be processed after deduction of airline cancellation charges and PAYEASYTRIP service fees.
o Non-refundable tickets are not eligible for refund except applicable airport taxes (if any).
5. For hotel bookings:
o Free cancellation (if applicable) will depend on hotel policy shown during booking.
o Late cancellation or no-show may result in full booking amount being charged.
6. For bus/train/holiday packages:
o Cancellation charges will be applicable as per operator or package terms.
7. Any amendment in date, name, or travel details is subject to availability and additional charges.
8. PAYEASYTRIP reserves the right to cancel any booking in case of:
o Incomplete payment
o Suspected fraudulent transaction
o Technical error
o Incorrect fare or pricing issue
9. In case of force majeure events including natural disasters, government restrictions, strikes, pandemic situations, or operational disruptions, refund/cancellation will be governed by supplier policies.
Refund Policy (Sample for PAYEASYTRIP)
Refund Policy
1. Refunds are processed only after receiving confirmation from the airline, hotel or service provider.
2. Refund timelines:
o UPI / Wallet: 3–7 working days
o Debit/Credit Card: 7–14 working days
o Net Banking: 5–10 working days
3. Refund amount may vary depending upon:
o Cancellation charges
o Supplier penalties
o Non-refundable components
o Taxes and service deductions
4. Convenience fees, service charges, and payment gateway charges are generally non-refundable.
5. Refund for failed transactions:
o If booking amount is deducted but booking is not confirmed, refund will usually be processed automatically within 5–7 working days.
6. Refunds will be credited to the original payment method only.
7. PAYEASYTRIP shall not be responsible for delays caused by banks, payment gateways, airlines, or third-party service providers.
8. For partially utilized services, refund eligibility will depend on supplier rules.
9. In case of duplicate payment, excess amount will be refunded after verification.
10. Customers are advised to retain booking ID, transaction ID, and payment proof for refund-related queries.
Contact Information
Customer Support Email: support@payeasytrip.com
Customer Care Number: +91-8883258777
Merchant Legal Name
Operated By: MARUTI INFRA AND TECHNOLOGY
Registered Address
GODOWN NO 295, DEVI AHILYA NEW CLOTH MARKET, INDORE, Madhya Pradesh, India
Working Hours
Monday to Saturday – 10:00 AM to 7:00 PM IST
